Can I add a free electronic signature with Scrive?

Yes, you can add free electronic signatures to any PDF document (under 10 MB) by using Scrive. You can send three (3) free documents every month on our free plan, and that includes unlimited signatories. To start signing for free, just create a free account and follow our simple Get Started Guide.

BACK TO TOP

Do I need a Scrive account to sign?

No. Scrive is open and free for anyone to sign, as many times as they like. Only the person creating/sending the contract needs to have a Scrive account.

When you create a contract, you can send it to the signing parties via email or SMS or both, and you can even do in-person signing like all of our retail customers. The signing party will receive an invitation in their inbox or on their phone, and they can sign immediately on any device with an internet connection.

BACK TO TOP

How many documents can I send?

That depends. A free Scrive account can send three documents per month, and with a paid account you can send as many documents as you need. Different plans have different amounts of documents included in the license fee. It also depends on which Scrive service you are using. For an overview of Scrive plans, take a look at our Pricing pages or contact us.

BACK TO TOP

How many people can I add to my account?

There are no limitations on how many users you can add to your account, but if you need many users, you may want to upgrade your price plan so it is more cost-effective. If you want to add 20 users or more, contact us for information about more cost-effective plans, which can include the full suite of Scrive features and support services.

BACK TO TOP

Are electronic signatures legal if I don’t draw my name?

Yes, your electronic signature is just as valid even if you don’t draw your name.

Scrive is designed so that you can select to place signing boxes in the document where the signatories draw their signatures. No matter if you choose to add signing boxes or not, Scrive’s evidence package includes all necessary evidence materials, including information about the document, the time and place where each party signed it, and images of your screen signing in real time. If you want your signing parties to sign by drawing their name, the drawn signatures will be placed inside the document and also included in the evidence package with everything else. The drawing itself does not make or break the legality of the contract.

BACK TO TOP

How long has Scrive been around?

Scrive was founded in 2010 in Stockholm, Sweden.

We are a rapidly growing tech startup with many great investors and a strong international business. There is also a Scrive office in Poland, and we have dedicated, talented people working with us remotely, from all over Europe. Our team is expanding so quickly that we can’t say how many employees we have here  — we would have to change the number too often.

BACK TO TOP

What if I want to sign thousands of documents?

Enterprise-scale e-signing is our specialty.

Scrive’s customers include global Fortune 500 companies, international licensee networks, and nation-wide retail companies with hundreds of locations. We work with technology partners to handle major projects, we offer an API for custom integrations, a Salesforce app for large teams, and the best point-of-sale solution for documents that you have ever seen. Just contact us to talk with our sales team about your options.

BACK TO TOP

Can I export my data?

Yes. At any time, if you use our online product, you can export all of your documents and data directly from our e-archive.

Enterprise customers often use Scrive for POS or Scrive’s API to export their data automatically as a way to store it, monitor it in real time, or extract the data into other systems. Regardless of how you use your data, you are always in control.

BACK TO TOP

Does Scrive have a Salesforce integration?

Yes we do. In fact, we have been a Salesforce Partner since 2013 and have one of the most advanced eSign applications available on the Salesforce Appexchange. Scrive for Salesforce is supports Salesforce1 and is Lightning ready, and can handle all the Scrive features you need, directly from Salesforce.

BACK TO TOP

Does Scrive work with legacy systems?

Yes. Scrive for POS was designed to eliminate all of the complex technical issues of older retail systems. It allows you to add e-signing and data extraction to any POS system (or many) that can produce a PDF document, and even pass data from one system to the other, without an integration. If that sounds a little too good to be true, contact us. We’d be happy to demonstrate it in one of your real stores.

If you want to integrate Scrive into some other type of system, you are always welcome to use the Scrive API as well.

BACK TO TOP

Can Scrive do integrations?

Scrive offers two ways to create the integration of your dreams.

The first option is the Scrive API. If you want to build Scrive technology into your app or website, you can find full documentation here. Our customers often create online registration forms that include Scrive e-signing as a way to sign up for payments or other financial services. Scrive has also been built into best-in-class apps, as the legal part of a bigger niche process.

Your second option is to work with one of our many excellent technology partners. Just contact us and we will be happy to help you find a solution that fits your needs.

BACK TO TOP

Do I need an integration?

Maybe. Maybe not. It depends on your needs.

If you are working with a system that generates a lot of documents, like a retail point of sale system, you could probably use Scrive for POS and avoid an integration completely. Scrive for POS magically handles your documents without any need for a major technical project, and sends the document via email, SMS, or our retail app—ready to be signed.

If you would prefer to have full control over your technology and build Scrive directly into your software (as a feature) then an integration with the Scrive API might be the answer. You can find API documentation here.

If, on the other hand, you work with a smaller amount of documents, or documents that are being sent from many different systems, contact us before you decide. We are always happy to help you find the best solution.

BACK TO TOP

Does Scrive support point of sale (POS) systems?

Yes. If you generate customer contracts from a POS system and want to digitize the signing process, Scrive for POS is a revolutionary product that can eliminate the need for an integration at all.

If your POS works with multiple systems, Scrive for POS will seem almost too good to be true. Most of the time you can launch a pilot project within a few weeks of our first meeting, and Scrive can manage a full roll-out to your entire retail organization in a few months.

BACK TO TOP

Can I edit a document after it is e-signed?

No. We work really hard to make sure that nobody can change your documents after they are signed.

Each Scrive document is mathematically sealed so you can be confident that nobody will ever be able to tamper with it. If you suspect that someone has altered your document, go to www.scrive.com/verify to test it.

BACK TO TOP

What industries does Scrive support?

Any industry can use Scrive for signing documents.

That being said, Scrive has a very strong business within customer-oriented industries like telecom, automotive, financial services, and international non-profit organizations. We specialize in digitizing processes where customer experience is a critical part of the value. Also, if you sign high-volume or high-value agreements with your customers — especially if the customer is signing in person — Scrive is the best solution for your needs.

BACK TO TOP

Does Scrive have enterprise accounts?

Yes, definitely. To get the best value and most powerful options from Scrive, we have created plans specifically for large enterprises. Our customers include members of the Fortune 500, international networks of franchises or licensees, and some of the most famous brands in the world.

Large retail organizations can use our Point-of-Sale solution, Scrive for POS, to integrate several systems into a fully digital customer experience — without any technical integration — even across many countries.

Scrive API accounts allow you to build a best-in-class service or app, and get full control over your automated signing technology, at any scale from local to global.

Scrive for Salesforce can synchronize your entire sales organization by automating and aggregating your contract data into Salesforce, even if your sales offices span the globe.

And of course you are always welcome to use our online service to handle any document that any department or team needs to handle.

BACK TO TOP

How can I be sure that the right person signed?

Scrive offers several ways to authenticate the identity of the person signing the document, and includes all data related to a signatory’s signing process in the evidence package for future reference. In the case of suspected/asserted fraud, all of this can be used to validate a signatory’s identity.

It all depends on the level of security your business needs.

For many types of documents and contracts you may not need any extra security because Scrive can always register the email address, phone number, IP address, and a variety of other technical details about every signatory.

For documents that need a higher level of security, you can choose to add the following authentication options:

During the signing process, you can decide to send a PIN number via SMS (text message), which must be entered to sign the document. This creates two-factor authentication.

Scrive also supports different BankID or eID solutions for stronger authentication of the signatories identity.

You can also request a photo of the party’s ID Card as a mandatory attachment and review it before signing the document yourself.

BACK TO TOP

Can we trust Scrive with our data?

Yes. This is our number 1 priority at all times and we operate within some of the strictest data protection laws in the world.

We have individual data protection agreements with all of our partners and 3rd party suppliers, and we keep very high standards of internal diligence. Scrive also has technology partners that can provide specialised private cloud storage if that is something you require. All of our global enterprise customers trust us with their data, and we take that very seriously. If you have special data needs or questions about data security, we are always happy to talk about it.

BACK TO TOP

Can I push documents to the Scrive e-archive?

Scrive’s e-archive only supports documents signed via Scrive. However, you are welcome to store any PDF document signed via Scrive, whether you upload it manually, sign automatically via our API, or sign documents generated by your POS system, via Scrive for POS.

BACK TO TOP

What else can Scrive do?

E-signing is just the beginning! We can provide e-archiving solutions, data extraction from your system generated documents, revenue assurance, real-time sales data, omni-channel options to support every departments across your organization, and we’re always taking feedback for future features.

Scrive will even manage your pilot projects and company-wide roll-outs to ensure that you get fast, complete adoption across your organization. If you don’t see something that you want, let us know!

BACK TO TOP

Does Scrive meet eIDAS regulations?

The simple, straight-forward answer is: yes, we do.

Scrive is a considered a “Trust Service Provider” by eIDAS terms. We are required to comply with eIDAS, and the services we provide are valid and sufficient for basically any business needs.

That being said, if you dig deeper into what eIDAS is all about, you will find that there is more to it than that.

The details don’t make a difference as far as your ability to use Scrive, but to help you understand a statement like “we need to use an eIDAS-compliant solution”, let’s try to straighten this out:

First of all, eIDAS is a recent set of standards put in place by the European Union (EU), and the purpose of those standards is often misunderstood.

In simple terms, the main purpose of eIDAS is to enable EU-citizens to identify themselves electronically – across the EU – in the same secure way. It’s a good idea, and it will be nice when there are certified eID-solutions in all EU-countries so that you, as a citizen, can interact electronically with public authorities in other EU-countries.

However, it is more important to understand that the eIDAS Regulation does not change the requirements for entering into a valid, binding contract using an electronic signature.

In contract law, the most fundamental part is being able to prove the signatory’s intention to sign, which has nothing to do with eIDAS. The regulation focuses solely on the identification of the person who is signing (the “signatory”). That’s an important difference!

Essentially, you should not look at eIDAS for guidance about the legal validity of an e-signed contract. For that, be more concerned with the quality of electronic evidence – in particular, the evidence of intent – that the e-signing service provides.

That being said, the authentication of a signatory’s identity is also important, of course, and the standards set forth by eIDAS do relate to different levels of security involved in that process. According to eIDAS electronic signatures can be basic, advanced, or qualified. “Qualified” signatures have the highest level of security. Advanced or Qualified signatures might be required, for example, to identify yourself when logging into a web-service of a public authority in another EU-country.

As you can see, this is complicated stuff, but hopefully, it makes sense so far: eIDAS is about identification rather than the legally binding electronic signatures, and there are different levels of security to consider for your business.

So, you might be thinking, does eIDAS require a “qualified” electronic signature for any kind of transaction? The simple answer is: no, and it’s the same whether you are a private person or a business.

The vast majority of business transactions don’t need anything more than “basic” identification, and that has been true since before eIDAS was implemented. There are exceptions of course and for some types of contracts and documents specific regulation may require at least an “advanced” level of identification.

Scrive can provide both, depending on your needs.

By default, every Scrive process includes “basic” authentication, which is used for thousands of business contracts signed with Scrive every day. We also offer additional forms of security, like PIN via SMS or Swedish and Norwegian BankID (“advanced”).

Our approach to eIDAS is pragmatic: we plan to offer more advanced/qualified authentication methods as soon as it makes real business sense to our customers (and us). By using Scrive, you don’t have to build a custom solution around a specific advanced/qualified electronic signature technology for each workflow. Instead, you configure everything in our system at no or very low cost of implementation.

So, the first things you should consider when selecting an e-signing solution provider are:

  • the quality of evidence
  • the flexibility to support different workflows across your real business processes
  • the user experience

Secondly, with regards to eIDAS and authentication: consider your actual business needs and applicable regulations rather than going for the highest eIDAS security standards by default.

A flexible solution like Scrive will allow you to use the appropriate methods of authentication for your business. However, a solution that always requires advanced or qualified methods might actually reduce usability outside your country, slow down adoption, and be less user-friendly.

BACK TO TOP