Digital banking is here (but what does that mean exactly?)

The promise of 100% paperless, mobile banking is here. Competition and customer expectations are driving it, the technology is available, and regulations such as eIDAS in the EU fully support it.

What, then, are the obstacles to achieving it?

Pressure to digitalise centers on the customer experience for good reason. The player who can close the gap between banking and online shopping—in terms of convenience—stands to get ahead.

Or so it may appear. But those same customers also expect competitive fees. The sustainable way to offer both is by implementing solutions that reap the rewards and savings of digitalisation in the back-office operations as well as at the customer touchpoints.