How Comas Group scaled e-signing across its entire organisation with Scrive

The challenge: Complex document management

Comas Group, a division of Constellation Software focused on construction and manufacturing software, faced the challenge of managing documents across multiple acquired companies. With varying levels of digitalisation and geographical spread, processes were inconsistent and time-consuming. Traditional methods like physical mail led to significant delays, particularly in international transactions. Comas Group needed a solution to streamline document signing, improve efficiency, and accelerate business processes across its diverse portfolio of companies.

Solution: Scrive eSign & API

“Scrive is just an easy solution. Signing shouldn’t be complex. It should be just easy. Everyone can understand it, can follow the process, and that’s what Scrive is doing in my opinion. It’s a non-complex signing solution that just does the job.” Leon Mattig – Manager Operational Excellence, Comas Group

Comas Group initially implemented Scrive within A+W Software, its largest subsidiary, in 2021. The rapid success and clear benefits quickly demonstrated the potential for broader application. Between lower costs and quicker processes, it was clear that expanding their use of Scrive was the best way forward for Comas Group.

The use of Scrive was expanded across all affiliates, seamlessly scaling the solution to meet the needs of a growing organisation. Scrive’s e-signature platform provided an adaptable, user-friendly solution that integrated smoothly with existing workflows. The integration with their CRM via Scrive’s API further automated processes and improved workflow efficiency, making it easy to scale digital signing across multiple business units.

The transition to Scrive has not only improved operational efficiency but has also positioned Comas Group as a leader in digital transformation within its sector. By embedding scalable and future-proof solutions, the company is well-equipped to manage further growth while maintaining a streamlined, paperless environment. This commitment to digitalisation strengthens Comas Group’s competitive advantage, enabling them to respond more rapidly to market demands and scale operations without the bottlenecks and costs of traditional document processes.

Implementation

“Working with Comas Group has been an incredibly rewarding and exciting experience. Seeing them go from a single user and use case within A+W Software to dozens of user groups across multiple subsidiaries really feels like a testament to Scrive’s dedication to helping our customers grow.”
Susanna Frank – Customer Success Manager, Scrive

The implementation of Scrive to affiliates outside of A+W Software was primarily a “greenfield” project, as they lacked existing digital solutions for document signing. This made onboarding relatively straightforward and it was easy to immediately see the new process adding value. 

While initial concerns about digital signatures existed, particularly in the German market, internal adoption quickly grew. Scrive’s intuitive interface and clear process made it easy for employees to understand and use the platform. External adoption among customers and partners also improved over time, with the added benefit of significantly reducing turnaround times for international agreements. On top of this, Comas Group has seen positive feedback from new joiners impressed with the use of digital solutions like e-signing in their hiring process as this has not been especially common in the German market in the past.

The result: Faster, more efficient document management

• Increased efficiency: Document turnaround times, especially for international agreements, decreased dramatically. Documents that previously took months to return via mail were now signed within days.
• Cost savings: The use of Scrive led to a reduction of over 90% in paper, printing, and shipping costs. Storage costs are also expected to decrease significantly as older paper documents are phased out.
• Improved employee experience: New employees were impressed with the modern and efficient contract signing process, enhancing Comas Group’s image as a forward-thinking company.
• Enhanced customer experience: While initial concerns existed, customers and partners gradually embraced digital signatures, benefiting from the speed and convenience.
• Scalability: Scrive’s flexibility and ease of integration allowed Comas Group to expand its use across various departments and affiliates, supporting their growth and consolidation strategy.
• ROI: Significant savings and benefits were observed within 2-3 months of implementation, demonstrating a rapid return on investment. Document volume increased by an estimated 30-40% as Scrive was integrated into more processes.