Investerum: Digital innovation in finance

Investerum’s digital shift

Investerum, a pioneer in value-based investing, has been dedicated to sustainable investment strategies since 1995. As a company that values efficiency and customer-centricity, Investerum sought to streamline its document management processes. With their advisory and management functions handling extensive contracts and KYC processes, there was a need for a digital solution.

To read more about Investerum, visit their website www.investerum.se

Challenges before Scrive

Before adopting Scrive’s services, Investerum faced significant challenges in document handling:

• Time-consuming processes: The traditional method of printing, signing, scanning, and sending documents prolonged customer interactions and added unnecessary administration.
• Cumbersome customer experience: Customers had to travel for in-person signings or manage large amounts of paperwork, making the process inconvenient.
• Operational inefficiency: Advisors spent excessive time on contract administration, reducing their ability to focus on customer relationships and financial advisory.

Investerum explored various e-signature platforms but selected Scrive due to their expertise in KYC processes and strong knowledge of the financial industry.

Implementation and impact

Investerum implemented Scrive in 2023, opting to use the platform directly without system integration. Scrive’s intuitive and secure solution changed the way Investerum handled advisory documentation, meeting minutes, insurance partner documents, and standard fund information. Further, Scrive streamlined the entire KYC process, significantly reducing work and improving compliance.

Investerum has seen transformative results:

• 75% reduction in signing time: The total signing process per transaction/customer case was significantly reduced, accelerating processes.
• 1,050 hours saved annually: By eliminating paperwork and optimising contract workflows, advisors saved an estimated 3 hours per transaction, translating to over 1,000 hours per year.
• Enhanced productivity: Advisors can now dedicate more time to customer relationships, leading to increased motivation and employee satisfaction.
• Improved customer experience: Customers appreciate the digital signing process, enhancing their trust and satisfaction with Investerum’s services.
• 60% cost reduction in administrative expenses: By eliminating paper, printing, shipping, and storage costs, Investerum saved approximately €32,650 per year. The cost for related material such as postage was reduced by 94%.
• Fast ROI: Investerum achieved a return on investment within the second year of implementation, solidifying the value of Scrive’s products.