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Verisure streamlines Customer Service with Scrive GO
Discover how Verisure enhances customer experience and operational efficiency by digitalising document workflows.
Secure, simplified service
As the leading provider of professionally monitored home security solutions in Europe, Verisure Sweden relies on fast, secure, and compliant customer interactions. To support this, the company turned to Scrive GO to simplify its document workflows and improve the customer journey, especially within its high-performing Customer Service team.
“Working with Scrive has been very professional all the way. Everything from start-up and support to the experience of our customers when they sign our contracts digitally.”
Carl Ringborg, Department Manager Customer Service, Verisure.
Challenge: Manual processes slowing down Customer Service
With thousands of customers relying on Verisure’s home security services, speed and accuracy in customer interactions are essential. In particular, when customers need to change alarm operators, the Customer Service team must process and sign documents efficiently and without error.
Previously, this process involved multiple manual steps and repeated information entry, leading to potential mistakes, time-consuming corrections, and delayed customer responses.
Solution: Scrive GO templates integrated into existing systems
To streamline this critical workflow, Verisure implemented Scrive GO, a flexible e-signature solution that seamlessly integrates with existing sales systems. GO templates are now used across multiple teams in Sweden, especially within Customer Service.
Using the templates, agents can auto-fill essential information such as mobile numbers and contract numbers, pulled directly from Verisure’s internal systems. This eliminates duplicate entries and reduces the risk of errors.
“GO enables us to continue working directly in our sales systems. Information that’s crucial for signing is extracted automatically, saving time and improving accuracy.”
Results: Faster signings, smoother calls, happier customers
he impact has been significant:
- Time savings: Agents spend less time on manual tasks and more time on customer conversations.
- Improved customer experience: Customers can review and sign documents in real-time during a call, resolving any questions or adjustments immediately.
- Cleaner information: Fewer errors thanks to automated population from internal systems.
- Simplified signing: Traditional fields such as location, date, or handwritten signatures are no longer required during the signing process. Instead, all necessary information is captured and securely documented in our digital evidence package, simplifying the experience for the customer while maintaining legal integrity.
- Template control: Only approved PDF versions can be used, ensuring brand consistency and compliance.
“Each click we save is time that can be better spent on customer dialogues. That leads to more value – and more satisfied customers.”
– Carl Ringborg, Department Manager Customer Service.
Key takeaways
- Time saved through fewer manual steps and automatic integration
- Customer satisfaction boosted with real-time, on-call signing
- Stronger compliance through template control and signing evidence
- Professional experience for both agents and customers
Let’s talk
Request a meeting so you can tell us what you’re trying to solve, and we can look at how Scrive can streamline your business processes and bring value to your organisation.
