0%
Contract errors
Down from 12%. Previously, contract errors meant the entire process had to be repeated
DNB: The DealerPad eSign
When DNB streamlined their contract process with DealerPad eSign, within weeks they eliminated errors completely and decreased payout times to car dealers.
30min
Payout time
To car dealers, down from 5 days, sometimes weeks, prior to rollout of DealerPad eSign
Deals
Won
DNB soon landed new major partnerships with automotive companies across Sweden
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Challenge: Competition is fierce in the car financing industry
Financial providers compete mostly on interest rates and commission, and DNB was looking for a game changer.
They looked to technical innovation and customer experience as differentiators for a solution that car dealers would choose above others when pitching to their customers.
Prior to DealerPad eSign, a customer had to go home after their store visit and wait 2-3 days to receive the printed contract by post. Once signed and returned to DNB, the contract had to be manually checked before DNB could remunerate the reseller.
In the 12% of cases where a contract was returned with errors, the entire process had to be repeated, leading to customer dissatisfaction, frosty car dealer relationships, and even customer regrets.
DNB Challenges
Customer satisfaction
Waiting for the contract to be posted, then checked manually
Slow payout
Dealers had to wait 5 days, even weeks, to receive payment
Data errors
Contract errors meant repeating the entire manual process
Solution: DNB set off to build a world-class mobile point-of-sale system
In a high-priority project led by Business Developer Peter Ahnell, DNB set off to build a world-class mobile point-of-sale system that would make DNB the preferred financial services provider in every car dealership.
But DNB needed a partner for this quest, one who not only fulfilled all the legal requirements regarding e-signing, but who also possessed the technical expertise to develop new functionality to a standard that would make DNB outshine their competitors. And they needed a partner agile enough to work in close cooperation with the DNB team.
Following a strict procurement process, including a rigorous technical due diligence, DNB chose the Scrive eSign API to develop the new solution, and forged a long-term partnership with the Scrive team.
Since DNB was developing the first product of its kind, the required functionality did not yet exist. Working closely with the Scrive product team, the project group successfully produced a solution that could be easily integrated into their newly developed iOS application.
“We couldn’t get our lawyers to accept e-signing. Scrive’s solution made it possible.”
iPeter Ahnell Business Developer, DNB Bank
Result: The launch of DealerPad eSign brought dramatic results, quickly
Contract errors dropped from 12% to 0%, and payout times to dealers dropped from 5 days (or even weeks) to just 30 minutes.
But it was the greatly improved user experience for both end customers and car dealers, the actual DNB partners, that led to even bigger rewards: The partners quickly started to prefer using DNB’s products over the competitors’, resulting in increased sales and new major partnerships with automotive companies across Sweden.
Next, DNB brought DealerPad eSign to their home market in Norway, a process that wouldn’t have been possible without assistance from the Scrive legal team. Together, DNB and Scrive have managed to convince authorities to change legislation that hasn’t allowed electronic signatures for financial agreements.
Tesla formally recognized the DNB-Scrive partnership, naming it the world’s best financing experience for buying a new Tesla.
"The result is a fantastic customer experience. We went from 12% to 0% errors and can now pay our resellers within 30 minutes instead of days or weeks."
Stefan Davidsson, Country Manager, DNB Finans Sweden
The DealerPad eSign difference
Customer experience
New car buyers expect a modern purchasing experience that aligns with what they’re buying
Dealer satisfaction
Faster payouts and less administration are better for the bottom line. Happier customers helps the brand
Digital process
Elimination of error-prone paper processes means the end to costly data errors that mean delays for both the dealer and customer
Featured Scrive solution
eSign API
Seamlessly integrate the full power of Scrive’s easy-to-use and secure eSign API, guided every step of the way by Scrive’s expert support team.
Let’s talk
Request a meeting so you can tell us what you’re trying to solve, and we can look at how Scrive can streamline your business processes and bring value to your organisation.
