Step 1
Agent initiates the verification through ID Check
Fast, easy, secure ID verification
Empower your support and sales agents to get instant proof of identity before proceeding with sensitive information sharing and secure transactions.
No integration, multi-channel
ID Check is a simple, powerful, stand-alone tool you can use alongside any system, in all your channels:
- phone
- chat
- in-person
- any channel that lets you share a link
How it works step-by-step
Step 2
Share the link with the customer by phone or email – identifies with eID
Step 3
Instant success/fail result is returned along with personal information
Why ID Check
Customer satisfaction
Seamless digital experience across all touchpoints
Efficiency
Eliminate cumbersome security questions and other manual verification methods
Plug and play solution
No integration, no development cost to implement into your business environment
Security
Prevent fraud, unauthorised access and identity theft
Compliance
Meet regulatory requirements like GDPR
Trust
Drive customer confidence with your commitment to secure handling of personal data
Safer and better support for NetOnNets customers and staff
Scrive’s ID Check has significantly impacted NetOnNet customer support by increasing efficiency, reducing ID verification time by 67%. It has enhanced security, making both customers and employees feel more secure, and improved customer satisfaction with positive reception to the added security measures.